Three+ Rewards app support

Frequently asked questions.

Who can get Three+?

All our Pay Monthly and Pay As You Go customers can register for Three+.

We’re working on making Three+ available to our Home Broadband, Mobile Broadband, and business customers soon.

You must also be over 18 to register.

Please note that you can’t use your My3 login details for Three+. You’ll need to register for a new Three+ account, by entering your phone number and then choosing a new unique password.

How long do I have to have been with Three to get the Three+ app?

It doesn’t matter how long you’ve been with us. If you have an eligible Pay Monthly or Pay As You Go plan, then you can access Three+.

Mobile Broadband, Home Broadband, and business customers can’t use the app at the moment. We hope to change that very soon.

I pay for the phone but someone else uses it. Can they get Three+ rewards?

Yes, the person who uses the phone can register for Three+ as long as they are over 18.

You may want to consider setting them up as an authorised account user. Read more about setting up an authorised contact for your account.

If I cancel my contract can I still access Three+?

You can only use Three+ if you’re an active Three customer.

What devices does Three+ work on?

Three+ will work on Apple devices running iOS 12 or later. It will work on Android devices running Android 9 or later. And it will work on Huawei devices running EMUI 11 or later. Huawei users can download Three+ from the AppGallery.

Older devices aren’t optimised to run Three+, but we’re working on a desktop app that’ll work on any device.

Where can I find the Three+ T&Cs and privacy statement?

Just follow these links to read our terms & conditions and read our privacy statement.

Why do I need to top up to use Three+?

If you’re on Pay As You Go, you must top up at least £10 every 90 days to access rewards. It’s our way of knowing you’re an active Three customer.

How do I get my Rewards?

You can get your rewards by using the Three+ app. Each reward will have its own set of term and conditions, so it’s worth checking those out before you make your choice.

Can I save an offer for later?

Yes, all the offer codes you choose are saved in the ‘My Codes’ area so you can access them quickly and easily. But don’t forget to use them before they expire.

Do offer codes expire?

Yes they do. How long a code lasts will depend on the terms and conditions for each reward. Some codes will expire after a set period of time or may be a one-time use code. Some codes will expire at the end of each week, although it is usually possible to get a replacement code to use for the following week.

Can I share my reward codes with others?

Some rewards may be shareable. If a reward can be shared, a share feature will appear under the offer code, allowing you to share it via email, SMS, or social media.

If you decide to share a reward code with a friend, you probably won’t be able to use it yourself too. Check the reward’s terms and conditions for more information.

I took my code to the brand’s website or store, and it doesn’t work. What can I do?

Check their terms and conditions and the expiry date. If you’re still having trouble, contact the brand’s support team first (you’ll be able to find contact details in the offer’s terms) or contact our customer team to look into it further.

I accidentally deleted my code. How do I get it back?

Go to ‘My Codes’ on the app, where you can check for it in ‘Available Codes’.

If it’s in ‘Expired Codes’, it can no longer be used.

If you still can’t find the code you’re looking for, please contact our customer team. If the code is still active, the team will resend it.

Why does the app say I’ve used a code when I haven’t yet?

When you select 'Get Reward', the reward will be automatically saved in ‘My Codes’. A lock symbol will appear to confirm that a Reward Code has been claimed or is no longer available.

To access your Reward Code again, go to ‘My Codes’. It will show in either ‘Available Codes’ or in ‘Expired Codes'.

Some of our reward codes have an expiry date, so it’s important to check the terms and conditions for how long your code will remain valid.

If you believe a code is showing as expired when it shouldn’t be, please contact our customer team.

I can no longer access any offers. Why is this?

Check you have an internet connection, so your offers can refresh.

If you’re on Pay As You Go, you must top up at least £10 every 90 days to access rewards. If you’ve just topped up, you’ll be able to access Three+ in 24 hours.

If that doesn’t work, something may have changed in your account. Contact our customer team and they’ll look into it for you.

When can I book festival pre-sale tickets?

We’ll be offering early access to different festivals throughout the year.

We’ll update Three+ when we’re authorised to release event information, and let you know when pre-order tickets are available.

Does a reward code guarantee a ticket?

Your reward code will give you access to the presale, but stocks and availability are managed by Ticketmaster.

Each presale has a limited number of tickets available for purchase, and they’re sold on a first-come, first-served basis.

What happens if all presale tickets are gone by the time I try to book?

Each presale has a limited number of tickets available, and they’re sold on a first-come, first-served basis.

If you’re not able to purchase during the presale, you’ll still have the chance to book tickets during the standard sale period.

The Three+ presale offer page isn’t working?

During high-traffic periods, the app may experience some congestion.

This could cause some pages to temporarily not load properly.

If this happens, please try again a little later.

If the problem persists, please get in touch.