eSIM Support
All about eSIMs
eSIMs are here on Three. We've got all the info on what you need to do to get started with your eSIM. Oh, and great news. If you're using our network and have a 5G Ready device, eSIM is fully compatible. Just use your device as you would normally and, if you're in an area that supports 5G, you can enjoy it.
How can I activate my eSIM?
Get some help activating your eSIM with our easy instructions.
What's an eSIM, anyway?
eSIMs are like virtual SIMs. They're embedded into your device, so you can't and don't need to remove it. And, they're super simple to activate. Just scan the QR code we'll send you. eSIMs work just like regular SIMs, with some extra benefits.
You can check with your device manufacturer if your device is eSIM compatible or check out our Device Support.
So, let's get started
It's super easy to get things moving with your eSIM. Check out our video or follow the steps below. First, make sure Wi-Fi's enabled on your device.
iPhone
Open your Camera app and scan the QR code we sent you. When the 'Cellular Plan Detected' notification appears, tap it. Then, tap 'Continue' and 'Add Cellular Plan'.
Android
Open your Camera app and scan the QR code we sent you. Make sure QR code scanning is enabled first. You'll get a notification that'll tell you when the scan is complete.
Everything you need to know
If your phone is Dual SIM compatible, you can use an eSIM alongside a physical SIM. This means you can have two different plans and phone numbers, or even have two plans on two different networks. Check with your device manufacturer on how to set up your phone to use Dual SIM. If you're using Dual SIM, you'll need to make sure you set one as your default. This means you can only receive one call at a time, and any missed calls will go to your voicemail on the relevant number.
You can request a eSIM replacement by phoning our Contact Centre on 333. You can only request a replacement if you currently have eSIM. Once you receive it, check out the video on this page to get started. Or, follow the instructions above. Take note that when we process your eSIM request, your physical SIM will be disconnected. You'll need to wait for your new eSIM to arrive. This will mean you'll have to go 1-2 days without service.
If your physical SIM or eSIM is terminated or suspended by us, the other may be terminated or suspended too. This may happen if you breached your Pay Monthly Mobile Agreement. This may also result in your device being blacklisted.
If you ever need to remove your eSIM from your device, it's straightforward to do.
Go to Settings.
Select Mobile Data, then Select Data Plan.
Select Remove Data Plan, then select Remove Three Plan.
You're good to go, and your eSIM is no longer linked to your device.
Additional eSIM information
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Which Retail stores can I get an eSIM from?
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Unfortunately, eSIM is not available in any of our stores until further notice. If you already have an eSIM and need a replacement, please contact 333.
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Troubleshooting on my iPhone
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If you ever lose your eSIM QR code, don't worry – you can get another one. Visit the Three store where you got your original eSIM or request a new one on our site. Or, if you accidentally delete your eSIM from your device, you can request a new one to set yourself back up.
Struggling with the QR code? If you can’t scan it for any reason, you can enter the details you need manually. Follow the steps below relating to your device.
Make sure you’re connected to Wi-Fi. Then, go to Settings > Mobile Data > Add Data Plan. Select Enter Details Manually. Fill in the relevant info from the eSIM packaging.
The SM-DP+ address is LPA:1$huk.prod.ondemandconnectivity.com$
The activation code is a 64 digit code you can find on your eSIM packaging. You can leave the confirmation code blank. -
Troubleshooting on my Google Pixel
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If you ever lose your eSIM QR code, don't worry – you can get another one. Visit the Three store where you got your original eSIM or request a new one on our site. Or, if you accidentally delete your eSIM from your device, you can request a new one to set yourself back up.
Struggling with the QR code? If you can’t scan it for any reason, you can enter the details you need manually. Follow the steps below relating to your device.
Make sure you’re connected to Wi-Fi. In the Scan QR code from network screen, select Need help. In the Help adding a network screen underneath Having trouble scanning your QR code, select Enter it manually. You’ll be taken to the Add network provider screen.
Make sure you follow the below step-by-step instructions to make sure everything works:
1. Start by typing: 1$huk.prod.ondemandconnectivity.com$
2. Find the 64 digit code on your eSIM packaging. Enter the code without any spaces. It’s case-sensitive so use the same case for the letters as is on the packaging.
3. Select Continue.
Once you’ve done this, you should see a screen showing Three with an Activate button. Select Activate to complete the process. If you don’t see the activation screen, try inputting the info again. Get in touch if you can’t get it to work so we can help. -
Troubleshooting on my Samsung
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If you ever lose your eSIM QR code, don't worry – you can get another one. Visit the Three store where you got your original eSIM or request a new one on our site. Or, if you accidentally delete your eSIM from your device, you can request a new one to set yourself back up.
Struggling with the QR code? If you can’t scan it for any reason, you can enter the details you need manually. Follow the steps below relating to your device.
1. Go to Settings > Connections > SIM card manager.
2. Tap Add mobile plan.
3. Tap Add using activation code.
4. Enter the information that your carrier provided.
5. Start by typing: 1$huk.prod.ondemandconnectivity.com$
6. Find the 64 digit code on your eSIM packaging. Enter the code without any spaces. It's case-sensitive so use the same case for the letters as-is on the packaging.
7. Select Continue.
Once you’ve done this, you should see a screen showing Three with an Activate button. Select Activate to complete the process. If you don’t see the activation screen, try inputting the info again. Get in touch if you can’t get it to work so we can help. -
Changing your device
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If you're getting a new device, you'll need a new SIM. Check if your new device is eSIM compatible – if it is, great! You can order a new eSIM. Or, if not, you'll need to request a physical SIM. When you get them, add the eSIM to the device or insert the physical SIM.
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Returns and repairs
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Before you return your device to get it repaired or replaced, there's a few things you'll need to do. First, make sure you request a replacement eSIM or physical SIM, so you can keep using your number in another device. Once you've done that, remove your eSIM from your device and follow the instructions on our Repairing your device page. If you can't remove your eSIM due to technical problems with your device, that's okay. Just give us a call and we can help you out to make sure your info is protected.