How to complain.
We do our best to make sure you always have a great experience with our network. But if for any reason you’re not happy, we want to hear from you so we can make it better.
You’ll find how to submit your complaint below. You can also raise a complaint on behalf of someone else, as long as we get confirmation of consent.
Information message
If you need help submitting your complaint, see our Accessibility page. You can find out more about our complaints process by reading our Complaints Code of Practice.
Ways to complain.
Recommended option
Speak to us online.
Use Live Chat to get in touch about your complaint right away.
Live Chat is open 08:00-22:00 Monday to Friday, and 09:00-20:00 on weekends.
Call us.
We’re able to take your call from 08:00-20:00 Monday to Friday, and 09:00-18:00 on weekends. Standard rates apply to all numbers except 333, which is free to call from all Three phones on Advanced plans.
Personal customers.
From your Three phone
333
From any other number
0333 338 1001
From abroad
+44 7782 333 333
(standard roaming rates apply)
Mobile Broadband customers.
From your Three phone
500
From any other number
0333 338 1003
From abroad
+44 7782 333 500
(standard roaming rates apply)
Business customers.
From your Three phone
337
From any other phone
0333 338 1004
Write to us.
If you’d prefer to write, please send your thoughts to:
Three Customer Complaints
Hutchison 3G UK Ltd.
PO Box 333
Glasgow
G2 9AG
Fill out our complaints form.
Use this form to submit a complaint to us online.
We answer most complaints within 7 working days. It can sometimes take longer. If you’ve already sent a form, we’ll be in touch as soon as possible. To talk sooner, use Live Chat .