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Sorry for any disruption this is causing. Our engineers are working on an ongoing problem.
We’ll be posting updates here as we progress. We're working to have things fixed as soon as possible.
Find more help and advice below.
Last updated on --LASTUPD--.
Our systems haven’t reported any network problems.
Use coverage checker to see the usual signal strength in this area.
We’ll check that this information is up to date every 30 minutes. (last updated --LASTUPD--).
We’re performing network upgrades in your area
We're sorry for any disruption you're experiencing. But you’ll be able to enjoy a better, stronger network very soon.
As part of The Big Network Build, we’re making a significant investment in our network to bring you an improved 4G network, and new 5G infrastructure.
Find more help and advice below.
Last updated on --LASTUPD--.
We carried out essential works in your area recently.
--MESSAGE--
Use coverage checker to see the typical signal strength in this area.
This information is updated every 30 minutes (last updated --LASTUPD--).
We’re fixing an issue with our network in this area
We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.
Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.
Unfortunately, no network can tell you how strong your signal will be indoors. That's because the signal strength needed to pass through walls and windows varies from building to building.
Issues with your device or account
Your SIM card, phone settings, a low battery, and running older software can all affect the signal. If your account is on hold, that will also prevent use of the network.
Location
The closer you are to a mast, the stronger your signal. It can also be affected by geographical things, like hills, valleys, forests, etc.
Extreme weather
Strong winds, flooding, storms, falling trees, etc. can all affect phone masts.
Temporary structures
Cranes or scaffolding, for example, can obstruct the signal.
Temporary network outages
When we're carrying out planned or unplanned maintenance, your signal will probably be affected.
Still need help?
Recent loss of signal
Poor or no signal generally
Problems with internet
Help with recent loss of signal.
If you normally have a signal but you've recently lost it, there
could be an
outage or an issue
with your device or account. Here are a few things you can try to get your signal up and
running
again.
Sometimes a billing issue, or failed Top-up prevent access to our network. It's
worth
checking out in My3 or the Three
app.
4. Try Wi-Fi Calling
In the meantime you can call and text over Wi-Fi with
Wi-Fi Calling.
Some phones
have it
pre-installed and it's compatible with iOS and Android devices.
We're sorry to hear that you're having ongoing problems with your
signal. Here
are a few things
you can try to get it up and running again.
1. Is the problem in one place?
Some locations have a weaker signal and indoor coverage can depend on various
factors,
like
the type of building you're in. Use our coverage
checker to see what the signal strength
is like where you are.
2. Is the problem everywhere?
It could be a problem with your device. Try the following to see if it makes a
difference:-
Sometimes a billing issue, or failed Top-up prevent access to our network. It's
worth
checking out in My3 or the Three
App.
4. Get 4G Super-Voice
If your phone's compatible with 4G Super-Voice you can call, text, and use the
internet
in
areas of your home where the signal is usually poor.
5. Try Wi-Fi Calling
In the meantime you can call and text over Wi-Fi with Wi-Fi Calling. Some
phones
have it
pre-installed and it's compatible with iOS and Android devices.
Slow internet speeds, or no access can sometimes be due to traffic at
peak
times. There are a few
things you can try.
1. Check for known issues
Whether you're on our 3G, 4G, or 5G network you should have access to the internet.
Use
our
coverage checker to see what the signal
strength is like in your area.
2. Test your device
Try the following to see if any make a difference:
