Report a problem
Discover how to report fraud, smishing texts, and nuisance calls.
Reporting fraud
If you suspect you’ve been a victim of fraud related to Three or your Three account, here’s what to do.
Contact your bank
If unauthorised money has been taken from your account, get in touch with your bank so they can investigate.
When speaking to them, you may be asked the following questions:
- Is your account a single or a joint account?
- Do you share your financial information with anyone?
- Have you lost your bank card recently?
Contact us
Once you’ve contacted your bank and protected your account, get in touch with us. Our dedicated fraud team will investigate the situation and provide support.
Contact Action Fraud
Report your situation to Action Fraud, the UK’s national reporting centre for fraud and cybercrime. They'll provide a case number that'll help you resolve your incident.
Change your passwords
Once you’ve taken the steps above, we recommend changing your passwords. Not only for your Three accounts, but also for your email accounts, online banking, etc. This will give you peace of mind and help protect you against fraud in the future.
Reporting spam/smishing texts and nuisance calls
If you’ve received spam/smishing texts or nuisance calls, you can report these by doing the following:
For spam/smishing texts
Forward the unwanted message free of charge to 7726. Please include the number of the person who sent you the message.
For nuisance calls
Text CALL and the number of the nuisance caller to 7726 free of charge. For info and details on protecting yourself, learn more about smishing texts.
Reporting a device lost or stolen
If your device is lost or stolen, you should contact us straight away. If you’re insured with us, here are details on how to claim and replace your phone.