These are some of the ways we can make it easier to manage your account. You can contact us and our dedicated Accessibility team to discuss these and other ways we can help.
Accessible formats for documents and communications.
If you have a visual impairment or trouble reading, we can assist by providing you with important documents such as bills and important service messages in formats including Braille, larger fonts, coloured paper, and audio.
Choosing the right plan, phone and apps.
We can help you find a plan and phone with the accessibility features that work best for you.
To discuss the type of device and service you need, contact us.
We offer a range of phones and tablets with Accessibility features. Discover Apple's accessibility features or Android's accessibility features such as Voice Over, screen zooms, magnifiers, Android magnifier windows, and large fonts.
For specific device support check out our Device Support hub for guides on how to use different phones and their features, including their Accessibility functions.
The communications regulator Ofcom has created an easy-to-understand user guide to using a mobile phone which is designed to be easily understood. It gives advice on how to get the most out of your mobile phone and how much it could cost. It gives useful information, in a clear and simple way on:
- The different types of phones available.
- The possible cost of mobile phone calls and ways to pay.
- Services which are free for disabled customers that could help you.
- What to do if something goes wrong.
Read Ofcom’s guide to Accessibility.
There are also apps for smartphones and tablets that have been specially designed for people with visual, hearing and dexterity impairments. Check these websites for more.
Problem with a phone or laptop.
If your phone’s faulty, contact us. We’ll talk you through the options available to try and help you get it fixed.
Letting someone else to manage your account.
You can let a friend or relative manage your account on your behalf. Any person you nominate will have access to all your account information and can receive your monthly bills. You can set this up by contacting us.
