Leave Three details
Why Three?
If you want to leave, that's okay. Just don't forget that there's some great reasons to stay with us too. It's not too late change your mind!
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So you're ready to move on from Three...
Leaving us doesn't have to be painful. You can do everything you need to easily, whether online, through a text message or on the phone. We've got all the info you need to know about leaving Three right here, so you can text to switch or do it however you need.
No matter what you're looking to do, we'll always give you information on any outstanding balance on your account. Your outstanding amount doesn’t include any discounts or charges. If you're a Pay Monthly customer, you'll also receive a final bill from us once you've left, which acts as a confirmation of the cancellation.
Pay As You Go customers, take note; you'll lose any remaining credit when you switch.
Your outstanding charges
Whatever you choose to do with your Three number, you'll still have to make sure you pay any final charges or outstanding balance with us.
If you decide to leave us within your minimum contract period, you may be charged a cancellation fee to cancel your contract early. This will be equivalent to the total of the monthly charges remaining during the minimum term of your agreement, minus a variable discount. From 14 December 2020, the discount will decrease from 20% to 3%. This is due to a change in the VAT payable by Three on cancellation fees.
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How to get your outstanding charges via text
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If you've got a My3 account, you can use our Outstanding charges form. If you're keen to use this you can register for an account.
Alternatively, give us a call or chat with us- You can also get your outstanding charges via SMS. Just text INFO and your date of birth (DDMMYY) to 85075. Your outstanding amount doesn’t include any discounts or charges.
Once you've requested your outstanding charges, we'll send you a text immediately with all the info you need, including the code.
Leaving Three with your number
If you're looking to take your number with you when you leave Three, you'll need your PAC (Port Authorisation Code). Once you've got your PAC it's valid for 30 days. All you need to do is give this to your new provider of choice, whoever that may be. They'll handle everything for you and sort out a switch for you.
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How to get a PAC
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If you've got a My3 account, you can use our take my number with me form. If you're keen to use this you can register for an account.
Alternatively, give us a call or chat with us- You can also get your PAC via SMS. Just text PAC and your date of birth (DDMMYY) to 65075.
Once you've requested a PAC, we'll send you a text immediately with all the info you need, including the code.
Leaving Three without your number
If you're looking to leave your number with us and get a new one with a new provider, you'll need a STAC (Service Termination Authorisation Code). Once you've got your STAC it's valid for 30 days. All you need to do is give this to your new provider of choice, whoever that may be. They'll handle everything for you and sort out a switch for you.
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How to get a STAC
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If you've got a My3 account, you can use our Leave my number behind form. If you're keen to use this you can register for an account.
Alternatively, give us a call or chat with us- You can also get your STAC via SMS. Just text STAC and your date of birth (DDMMYY) to 75075.
Once you've requested a STAC, we'll send you a text immediately with all the info you need, including the code. -
How to cancel my contract
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You can also leave without getting a PAC or STAC, if you're not moving to another provider. All you'll need to do is give us a call. You'll need to give us 30 days' notice, and at the end of it we'll cancel your number and stop billing you.
Remember though, if you do this, you'll lose your number forever and we wont be able to get it back. If you want to keep it, you'll need to get a PAC and take that to a new provider.
Additional information
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What to do if I have more than one number
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If you've got more than one number associated with your account, you'll need to use My3 or give us a call to request a PAC or STAC. You'll be able to switch up to 24 numbers at the same time this way. -
What to do if I have a business account
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If you’re a business customer and you’re thinking of leaving Three, you’ll find more information in our business help section. If you’re not the actual Three account owner, please speak to them first.