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If you're a Mobile Broadband customer, remember that you can only use credit when you're abroad. Don't worry, though. You can easily turn your credit into a data Add-on on the UK and use the internet as normal.
Get a data Add-on
If you’re having problems with your credit or debit card, there are a few things to check:
Still having issues? Chat with your card issuer, or you can grab a voucher top-up instead. Just so you know, we have a limit on how much you can top-up a day. This is just to protect you from fraud.
There’s a couple of reasons why you might be having problems with a voucher top-up:
Remember, we can’t give refunds for vouchers.
Still having problems with your voucher code?
Give us a call.
Once you’ve topped up your account, you might have to wait an hour or so. You can also try turning your device off and on again. If you’re still having issues, get in touch.
Get in touch. Give us a call on 333 from a Three phone, 0333 338 1001 from any other phone.
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